Placing An Order

To order from my website, simply add the items you desire to the cart, items you no longer require can be removed from your cart at any time.

You are required to pay for goods in full at the time of ordering (‘checkout’).

Promotional prices only apply during the period stated.

Moon Dream processes all orders in GBP.

Dispatch Times

Please contact me if your order is urgent, as I may be able to make it more quickly for you.

ITEM DISPATCH TIME

Handmade Jewellery 2 – 7 days

Bespoke Pendants & Gifts  5 – 10 days

My Jewellery is hand made, often to order, and will normally be dispatched within 2-7 working days. This also applies to Special Delivery.

Dispatch times provided are an estimate, which can change without notice. However, I will endeavor to contact you if there is an expected delay to your order being sent out.

I will email you to confirm dispatch of your order. You can then expect your item to arrive within 1-7 working days after receiving your confirmation for UK addresses or longer for International orders. I take every care to ensure your order reaches you safely, and in a timely manner.

For custom orders, you will be given an estimated dispatch time when the design details are finalized. Some semi-precious stone beads may be sourced from other countries, and this may affect the completion date.

In some instances, your order may arrive in more than one delivery, this will be at no extra charge.

Items are delivered to the shipping address you specify when ordering. Please ensure your address details are correct as I cannot be held responsible for non-delivery of orders when incorrect address details have been provided by the customer.

I will not accept responsibility for loss or damage if you instruct the delivery company to leave your goods unattended.

Please check your items on delivery and any goods found to be missing or damaged should be notified to me immediately in writing so I can resolve the issue to your satisfaction quickly.

Delivery Charges

Delivery charges, if applicable, will be shown once the delivery address is entered during checkout. If more than one service is available to your destination, you will then be able to select your preference.

I use Royal Mail delivery services, but reserve the right to use another service without prior warning, if I deem it more suitable in rare circumstances. You will be notified if this results in higher delivery charges.

Please contact us if you require more information.

UK

Standard Delivery: £4.95
Special Delivery £9.95

Royal Mail First Class or International Standard Delivery
Not trackable or insured, but proof of postage is obtained
Special Delivery

Royal Mail’s insured Special next day before 1pm delivery service
Available on Monday to Thursday only (Friday dispatch will be guaranteed on Monday before 1pm)
Please note this is not quicker dispatch service, our normal dispatch times are still applicable
International Tracked